EWW TEAM

GUEST SUPPORT SPECIALIST

If you are customer-focused, proactive, and thrive in a fast-paced international environment, we want you on our team. Help us shape outstanding guest experiences every day!

GUEST SUPPORT SPECIALIST

At Exclusive Worldwide, we pride ourselves on delivering exceptional experiences to our guests around the globe.

As a Guest Support Specialist, you will be the first point of contact for our clients, providing essential, timely, professional, friendly assistance. You will play a key role in ensuring smooth communication and resolving inquiries, contributing to creating memorable interactions that reflect our constant commitment to excellence.

Details
Level: Junior Specialist
Compensation model: Basic salary + commission
Full-time · Stationary or hybrid · Wrocław, Krawiecka 6/4

What You’ll Do

Be the go-to person for our guests – help them with questions, solve any issues, and make sure they have an amazing experience.
Keep a super customer-first mindset, respond quickly, and make every guest feel valued.
Collect feedback through surveys, check what’s working and what can be better, and always share ideas for improvement.
Create custom corporate housing offers for our clients.
Take care of reservations from start to finish, including all the little details that make a guest’s stay perfect.
Help out with tasks from your Manager that support team goals and the company’s big picture.
Suggest ways to make our guest service faster, smoother, and even more effective.
Build and maintain strong relationships with customers and suppliers.
Play an active role in helping the company reach its goals, using the tools and knowledge we provide.

WHAT WE’RE LOOKING FOR

Someone ready to work in a two-shift system, rotating weekly between 9:00 AM–5:00 PM and 4:00 PM–12:00 AM.
Availability for weekend and holiday shifts on a rotation with the team.
Great English skills, both speaking and writing (you’ll use English every day!).
Living in Poland and able to communicate well in Polish at a B2 level or higher.
Ability to stay calm, mediate, and solve tricky situations with guests or clients.
Comfortable in a fast-paced, international environment, able to multitask while keeping an eye on details.
Proactive and customer-focused – someone who loves helping people and making their day better.

Nice to have

Experience in hospitality or customer service.
Knowledge of additional languages besides English is a huge advantage!
Familiarity with task/project management tools like Monday.com or Miro.

What we offer

Base salary + commission for hitting your goals – your efforts directly pay off!
Flexible contract options: B2B or civil contract (great for students).
All the tools you need: mobile phone and laptop provided.
Work your way: our office is in the heart of Wrocław, plus the option to work from home.
Learn and grow: join Lean Management, negotiation and other professional development workshops.
Fun and team spirit: company events, outings, and plenty of chances to connect with your colleagues.
Work with the best people, share ideas, and build your future career!