Issues or Malfunctions in Your Accommodation

EWW GUESTS

WHAT TO DO: ISSUES OR MALFUNCTIONS IN YOUR ACCOMMODATION

Even the best-equipped accommodations can have minor issues. Here’s how you can quickly address them and get support whenever you need it.

NEED ASSISTANCE DURING YOUR STAY?

Even the best-equipped accommodation can sometimes come with a small issue – a leaking tap, a malfunctioning appliance, or a minor maintenance concern. Our goal is to resolve these quickly and efficiently, so your stay remains comfortable and stress-free.

Your Main Point of Contact

Each booking is assigned a dedicated Booking Coordinator who is your primary contact during regular working hours. They are here to guide you, answer questions, and coordinate any solutions related to your stay.

24/7 Guest Support

For urgent or after-hours issues, our 24/7 Guest Support team is available around the clock, including weekends and holidays. They ensure every concern is logged, assessed, and addressed promptly, so you always have someone to reach out to – day or night.

How We Handle Requests

Fast response: Proposed solutions within 3 hours.
Resolution: Most issues resolved within 24 hours.
Comprehensive tracking: Every request is categorized and tracked across 30+ categories to ensure nothing is overlooked.

No matter the size of the problem, our combination of dedicated contacts and round-the-clock support ensures your stay is as stress-free and comfortable as possible.

Quick Steps for Minor Inconveniences

While our teams are always ready to help, sometimes small issues can be resolved immediately, making your stay immediately smoother:

Internet / Wi-Fi connectivity: Many apartments have a router near the entryway or living area TV. Reset it by turning it off for 10 seconds and then back on.
Power or plug issues: Check that circuit breakers or power switches are on. Some apartments have switches near the entryway or utility area.
Appliance glitches: For microwaves, dishwashers, or coffee machines, unplugging for a few seconds or restarting can solve temporary faults.
Heating / air conditioning: Ensure thermostats are set correctly, and that windows or doors are closed while the system runs.
TV or entertainment system issues: Restart smart TVs or streaming devices by unplugging them briefly, then plug back in.
Lighting problems: If a light fixture isn’t working, try turning the wall switch off and on, or check if a remote-controlled light requires new batteries.
Door locks or keycards: If a door won’t unlock, try re-scanning the keycard, or check if a deadbolt has a “lock” position.
Noise or sound interference: For TV, Wi-Fi, or phone signals, ensure devices aren’t too close to each other or blocked by furniture.

These simple steps can help minor inconveniences disappear quickly, but you are never expected to fix anything yourself. Whenever you notice an issue, large or small, your Booking Coordinator or our 24/7 Guest Support is just a message or call away.